c9999 Privacy Policy

c9999 operates a safe and reliable online betting and casino platform for players in Bangladesh. Your privacy matters to us. This privacy policy explains the circumstances under which c9999 collects your personal information, the purposes for which it is used, who it may be shared with, and what rights you have regarding your information.

By using this website or creating an account, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using c9999's services.

This policy is written in Bengali and c9999 reserves the right to update it at any time. In the event of significant changes, you will be notified via the email address registered to your account.

2.1 Information You Provide Directly

When you open an account with c9999, submit a deposit request, or contact support, the following information may be collected:

• Full name, date of birth, and gender
• Mailing address, email address, and mobile number
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers (not full card numbers or PINs)
• National ID or passport information for identity verification
• Information you provide in support tickets or chat

2.2 Automatically Collected Information

When you visit the c9999 website or use the app, certain information may be collected automatically through technical means:

• IP address and device type
• Browser type and version
• Operating system information
• Time and date of site access
• Pages visited and time spent on each
• Referral URL (where you came from)
• Data collected through cookies and similar tracking technologies

2.3 Transaction Information

c9999 keeps a record of all your financial transactions on the platform, such as deposit amounts, withdrawal amounts, betting history, and bonus usage. This information is used to ensure account security and detect suspicious activity.

c9999 uses your information only for the following legitimate purposes. We never use your information unnecessarily or sell it to third parties:

c9999 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing, identity verification, and fraud detection. These service providers may only use your information for the specific task assigned and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If disclosure of information is legally required under a court order, regulatory authority directive, or applicable law, c9999 will be obligated to provide that information.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new owner. You will be notified in advance in such cases, and this privacy policy will continue to apply.

4.4 With Your Consent

Outside of the above circumstances, your information will only be shared with third parties on the basis of your explicit consent.

Cookies and similar technologies are used on the c9999 website. Cookies are small text files stored in your browser that help improve website functionality.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the website, such as maintaining login sessions and ensuring security. Without these cookies, the site will not function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences, such as language selection. They make your experience more personalized.

5.3 Analytics Cookies

Analytics cookies are used to understand which pages are visited most and how users navigate the site. This data is analyzed in aggregate and is not used to identify any specific individual.

You can disable cookies through your browser settings. However, doing so may limit some functionality of the site.

c9999 applies industry-standard technical and administrative measures to keep your personal information secure. Our security framework includes:

• SSL Encryption: All data transmitted between your browser and c9999 servers is encrypted using SSL/TLS protocols.
• Secure Payment Processing: Financial transactions are handled in a PCI-compliant environment.
• Access Controls: Only authorized personnel may access personal information, and only on a need-to-know basis.
• Regular Security Reviews: Our systems undergo regular security audits to identify and address vulnerabilities.
• Data Backups: Your information is backed up regularly to minimize the risk of data loss due to technical issues.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. You also have a role to play in keeping your account safe — use a strong password and never share it with anyone.

c9999 retains your information only for as long as necessary or legally required. The general policy is:

• Active account data: for the full duration that the account remains active.
• Closed account data: for the period required to meet financial and legal obligations after the account is closed.
• Transaction records: for the period prescribed by financial regulatory requirements.
• Marketing communications: until you withdraw your consent.

Every player registered on the c9999 platform has the following rights regarding their personal information:

To exercise these rights, contact the c9999 support team. Submit your request via our 24/7 live chat or email — we will respond as quickly as possible.

c9999 strictly refrains from providing services to anyone under the age of 21. Only individuals aged 21 or older may create an account and use the platform. If c9999 becomes aware that information has been collected from a minor, that account will be closed immediately and the associated information will be securely deleted.

A note to parents — if your minor child attempts to access this platform, please contact [email protected] immediately.

c9999 reserves the right to update this privacy policy at any time. When changes occur:

• A new "Last Updated" date will be shown at the top of this page.
• For significant changes, a notification will be sent to the registered email address.
• The updated policy will take effect from the date it is published.

Continued use of c9999 after changes have been made will be taken as your agreement to the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact the c9999 support team:

• Email: [email protected]
• Live Chat: Chat directly from any page on the website, available 24/7

Our support team is ready to assist you in both Bengali and English.

This privacy policy should be read alongside c9999's Terms and Conditions and Responsible Gaming Policy. Together, these two documents form the complete legal framework governing your experience at c9999.